Market Manager
Job Information
JOB TITLE: Market Manager
REPORTS TO: Regional Vice President
DIVISION: Operations
SALARY RANGE: TBD
REVISION DATE: September 2010
LW Stores is seeking Market Managers in the following areas:
Location
(click location to email resume - please leave default subject line)
- No Current Positions
Position Purpose:
Providing support to the Regional Vice President in all areas of both Merchandise Presentation and Store Operations to achieve and maintain model store standards at assigned locations within the district; all duties are in addition to job duties of an Outlet Manager.
Job Functions:
Market Manager- Assists in training of all new Store Managers on merchandise presentation, freight flow and operational best practices
- Supervises new store openings and closings as directed
- Assists with remodels/resets as needed
- Assists RVP in collecting information from stores
- Oversees district during RVP’s absence
- Communicates to merchandising group on store merchandise needs as observed
- Offers feedback to RVP on Merchandise Presentation and Store Operations
- Assists RVP with communication and execution of all deal launches
- Assists with loss prevention investigations as needed
- Reviews district exceptions report and assists RVP in investigating and improving any area highlighted as an exception
- Assists with Loss Prevention and Operational Audits
- Assists with the recruitment of store management
- Drive top line sales and gross profit to achieve budget targets
- Control labour dollars as outlined in yearly management goals and budgets
- Ensure all controllable aspects of the P&L are held to a minimum and are in line with budgeted amounts
- Enforce Loss Prevention and Store security policies and procedures in store
- Conduct accurate inventory counts and inventory prep
- Execute all marketing and event deals as outlined in event guides with enthusiasm and urgency
- Create and implement a creative and powerful merchandise plan to maximize sales and create impact while staying within merchandising guidelines
- Frequently revisit merchandising to obtain maximum sales, especially when dealing with event or aged merchandise
- React to seasonal trends
- Manage move and a process a high level of freight ensuring it is merchandised within 48 hours of receipt
- Maintain proper signage, ticketing and pricing as outlined in company policy and through corporate communication
- Operate the store in a manner that maximizes the amount of freight on the floor and minimizes it in the back room
- Ensure online receiving is complete in a timely fashion in accordance with policy
- Schedule Store associates and management in accordance with all employment standard legislation and company policy in order to ensure proper and adequate staff coverage while maintaining budget
- Ensure payroll is completed in a timely and accurate manner
- Maintain cash handling standards following store balancing procedures, enforce adherence to cash handling policies, investigates, reports and documents all variances in cash and product
- Maintain locked employee files in accordance with employment legislation
- Maintain receiving files as per company policy
- Recruit and develop team ensuring proper levels of skilled staff
- Practice and support Human Resources corporate policies
- Ensure staff are properly trained in all aspects of their role
- Provide ongoing performance feedback and coaching to all staff
- Deal effectively with all staff performance issues including performance reviews
- Ensure all associate reviews are completed in a timely and responsible manner
- Handle any required disciplinary action in accordance with company policy
- Develop and maintain "Bench Strength" through the active execution of succession planning
- Lead, inspire, and motivate the team for maximum productivity
- Ensure employees comply with all policies and procedures
- Foster a healthy team environment through open and honest communication
- Use tools including Daily Team Meeting, Weekly Action Planners, Newsletters, Bulletin Boards and other corporate communication to keep staff fully informed, involved, up to date, and engaged
- Participate in conference calls and other meetings in a professional and positive manner
- Relay issues and problems that cannot be handled at store level to appropriate regional or corporate individual(s)
- Regular inspection of corporate communication (Weekly Action Planner/emails/mail etc) ensuring that appropriate action is taken at store level
- Conduct monthly OHS inspections
- Ensure sweep sheets are being completed as required by LP program
- Ensure a health and safety program is implemented and maintained within their area of responsibility at their location;
- Comply with and enforce Liquidation World's policies and procedures and occupational health and safety law and regulation
- Participate in the performance review of all staff under including applicable responsibilities under the health and safety policy
- Act as a role model in safety complying with the Occupational Health and Safety Act and Regulations;
- Comply with company policy and procedure, law and regulation, and use the equipment and devices required
- Inform Associates/Supplied Labour of the presence of any potential or actual hazards in the workplace of which they are aware;
- Where required, provide written instruction to Associates/Supplied Labour as to the procedures or requirements for their protection;
- Take every precaution reasonable in the circumstances for the protection of Associates/Supplied labour; and
- Subject of ongoing development, implementation, maintenance and effectiveness of the health and safety program is promoted and communicated.
- Attempt to make every customer experience an exceptional one
- Take lead in customer service always acting in a courteous, respectful and helpful manner
- Ensure all customer complaints are handled in a professional manner personally handling any escalated issues
Miscellaneous
- Other duties and responsibilities as assigned or required
Position Requirements:
- 3-5 years of retail management experience
- Strong HR and people management skills
- Innovative thinking
- Visual Merchandising skills
- Exceptional communication, interpersonal and organization skills
- Ability to travel anywhere within his/her district for up to several weeks at a time
- Manages a store that is consistently at or above Company standards in both operations and merchandise presentation
- Ability to assess store standards and report clearly to the RVP all issues in a location, and provide solutions
- Ability to provide clear written and verbal direction to Store Managers
- Must have the ability to manage relationships with peers and to partner with peers on projects and assignments
Please forward resume, cover letter, and salary expectations to:
Janine Buffo:
work@lwstores.com
or fax to
Fax: (866) 807-9666
No phone calls please.